Refund policy

Last updated: November 2, 2026

Aldencroft, operated by MTG GLOBAL LLC, accepts return requests within 30 days after you receive your order, subject to the conditions below and any additional rights provided by applicable law.

How to request a return

Within 30 days after delivery, email contact@aldencroft.shop with your order number, item, and reason for the request. For damaged, defective or incorrect items, include clear photos if possible. We aim to respond within 2 business days and will provide instructions and the applicable return address. Please do not send items to our business address unless instructed to do so.

Eligibility

Items should be unworn, unused and in their original condition, with tags and packaging where supplied. Keep your proof of purchase. These conditions do not limit rights that cannot be excluded under applicable law.

Return shipping and order issues

For a change-of-mind return, the customer is responsible for return shipping unless applicable law requires otherwise. If an item is damaged, defective or incorrect, contact us before returning it so we can review the issue and arrange an appropriate remedy and return arrangements where needed.

Inspection and refunds

After receiving a return, we aim to inspect it and notify you of the outcome within 5 business days. For an approved refund, we aim to initiate it to the original payment method within 5 business days of approval. The time for funds to appear thereafter depends on your bank or payment provider. Contact us if you have questions or the refund is delayed.

Contact

Email contact@aldencroft.shop or call +1 (575) 271-8751. Business address: 7345 W Sand Lake Rd, Ste 210, Office 3825, Orlando, FL 32819, United States. This is not automatically a return address.